I had Alana Santoro as my realtor from 2022 to mid 2023. I am a senior (and single) and required a lot of help from Alana. She most definately went 'over and above' in helping me with my move. She was there for me in too many occasions to mention. Always available either in person or on the phone with needed help or advice. I am moved in now but she still calls now and then just to say 'Hi' and see how i am doing. I honestly could not have made this move without her and for that I am very grateful for having chosen her!!
JM
Alana was a fantastic realtor in both selling and buying . She sold my place to the first buyer and helped me find a great place that she found Herself. The dates aligned and she was reassuring that it would all workout. She went above and beyond in many ways and I can’t thank her enough . Outstanding service and very diligent in all her efforts . Talented in her write up , her photography and presentation and excellent in providing guidance Through the contracts, Etc from start to finish . Thx u sooo much Alana!
Lisa
My wife and I had the expressed pleasure of having Alana & John formulate our real estate team in the summer of 2023 for both the sale of our existing home, and the purchase of our new home. For the following reasons, we found our experience with them incredibly valuable;
Firstly, they are extremely knowledgeable in terms of both overall and also the regional markets in which they operate in, including economic factors, valuations, desirable or undesirable locations and many other key factors that are potentially critical for assessment and decision making.
Secondly, they were very patient with us in terms of listening, understanding, and not drawing conclusions but rather letting us communicate our needs in a thoughtful and meaningful way that provided them with the ability to put real and viable opportunities in front of us. They also were patient in terms of providing us ample time to view and visit multiple potential homes for purchase, often at a moment’s notice, and often many over a day.
Lastly, and probably most important, they were keen negotiators that went to bat for our family in terms of getting us the most favourable deals possible, both for our sale and purchase. They even identified substantial further savings for our family over and above what we had anticipated on the purchase of our new home through excellent observation and capitalizing on opportunities as they arose.
In conclusion, their professionalism was second to none and working together was easy and tension free with great roundtable discussions as we formulated strategies together. If your family is in need of a realtor for either the sale or purchase of a new home, or both, we would highly recommend their services.
Firstly, they are extremely knowledgeable in terms of both overall and also the regional markets in which they operate in, including economic factors, valuations, desirable or undesirable locations and many other key factors that are potentially critical for assessment and decision making.
Secondly, they were very patient with us in terms of listening, understanding, and not drawing conclusions but rather letting us communicate our needs in a thoughtful and meaningful way that provided them with the ability to put real and viable opportunities in front of us. They also were patient in terms of providing us ample time to view and visit multiple potential homes for purchase, often at a moment’s notice, and often many over a day.
Lastly, and probably most important, they were keen negotiators that went to bat for our family in terms of getting us the most favourable deals possible, both for our sale and purchase. They even identified substantial further savings for our family over and above what we had anticipated on the purchase of our new home through excellent observation and capitalizing on opportunities as they arose.
In conclusion, their professionalism was second to none and working together was easy and tension free with great roundtable discussions as we formulated strategies together. If your family is in need of a realtor for either the sale or purchase of a new home, or both, we would highly recommend their services.
BF